All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Legacy Portal Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 25, 2021

No incidents reported today.

Sep 24, 2021
E-Signature unavailable
Resolved - This incident has been resolved.
Sep 24, 14:41 CDT
Investigating - E-Signature is currently not available. Teams are researching this now.
Sep 24, 14:15 CDT
Sandbox Issue
Resolved - This incident has been resolved.
Sep 24, 09:23 CDT
Monitoring - Our 3rd party testing environment reported that transactions should be approving now. We will continue to monitor the outage.

Production environments are not impacted.
Sep 23, 10:47 CDT
Identified - Our third party testing environment is experiencing an outage. While testing, you may receive 'Card Issuer Timeout'. We will post updates here.

This outage does not impact production.
Sep 23, 10:02 CDT
Sep 23, 2021
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Scheduled Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 07:01 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over the following services.

Quest API (gateway.clearent.net)
Virtual Terminal (vt.clearent.net)
Hosted Payment Page (hpp.clearent.net)
Launch (boarding.clearent.net)
Compass (my.clearent.net)

This exercise will take place on 09/19/2021 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Sep 13, 11:35 CDT
Sep 18, 2021

No incidents reported.

Sep 17, 2021
Scheduled Legacy Portal Failover Excercise
Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 09/17/2021 at 9:00 AM CDT and should be complete by 10:00 AM CDT. Users may lose their session and be required to log back in.
Sep 13, 11:33 CDT
Sep 16, 2021
Quest Sandbox Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 18:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 6:00 pm CST to 10:00 pm CST on 9/16/2021. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests
Sep 16, 09:47 CDT
Sep 15, 2021
Legacy Portal Login Issue
Resolved - This incident has been resolved.
Sep 15, 11:07 CDT
Investigating - We are currently investigating an issue that appears to affect logins to the legacy portal.
Sep 15, 10:39 CDT
Sep 14, 2021
Merchant Funding Delays
Resolved - This incident has been resolved.
Sep 14, 08:49 CDT
Update - We are continuing to work on a fix for this issue.
Sep 14, 08:45 CDT
Identified - Some merchants who participate in our Next Day Funding service will experience a delay with today's deposit. This issue generally impacts merchants who batched out on Monday, September 13th. Merchants who are on Clearent's standard funding schedule do not appear to be impacted by this issue.
Sep 14, 08:43 CDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

← Incident History Powered by Atlassian Statuspage