All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quest Transaction API Operational
Hosted Pay Page/Paylink Operational
Quest Testing Environment Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Pax Cloud Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud Operational
90 days ago
100.0 % uptime
Today
E-Signature Operational
90 days ago
100.0 % uptime
Today
PAX Terminals Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Merchant Portal Operational
90 days ago
100.0 % uptime
Today
PCI Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2026

No incidents reported today.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Slack Update
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:45 CDT
Scheduled - The Slack instance for the Xplor testing environment will be undergoing maintenance on 6/9/2026. Users may be logged out of the Slack instance and will need to login again using their existing username and password combination.
Jun 10, 09:40 CDT
Jun 11, 2026

No incidents reported.

Jun 10, 2026
Quest Sandbox Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 17:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 PM CT on 06/10/2026 to 8:00 PM CT on 06/10/2026. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Jun 10, 10:20 CDT
Quest Testing Environment
Resolved - The upstream provider has identified and resolved the issue and transactions in the test environment are succeeding again.
Jun 10, 08:28 CDT
Investigating - An upstream provider is experiencing an unplanned outage resulting in transactions in the Quest Testing Environment to fail with a "Card Issuer Timeout" response. Teams are actively investigating the issue.
Jun 9, 14:17 CDT
Jun 9, 2026
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026
Quest Performance Issue
Resolved - This issue has not reoccurred and is considered resolved.
Jun 1, 16:49 CDT
Monitoring - Systems have returned to normal and we are continuing to monitor for issues.
Jun 1, 11:26 CDT
Investigating - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Jun 1, 10:20 CDT
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