All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Quest & Launch Site Failover Exercise
Completed - The scheduled maintenance has been completed.
Jul 19, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 16:45 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. Our next exercise will take place on 7/21/2024 at 7:00 AM CDT and should be complete by 9:00 AM CDT. We do not expect any service interruptions but there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Jul 17, 16:43 CDT
Sandbox Connectivity Issues
Resolved - This incident has been resolved.
Jul 19, 08:00 CDT
Investigating - We recieved reports that an upstream provider is having issues causing connection errors to multiple sandbox services. Teams are continuing to investigate.
Jul 18, 19:28 CDT
Legacy Portal Failover Exercise
Completed - The scheduled maintenance has been completed.
Jul 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:01 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net). This exercise will take place on 07/19/2024 at 9:00 AM CST and should be complete by 10:00 AM CST. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation.
Jul 17, 16:44 CDT
Production Connectivity Issues
Resolved - This incident has been resolved.
Jul 19, 07:59 CDT
Investigating - We recieved reports that an upstream provider is having issues causing connection errors to multiple production services. Teams are continuing to investigate.
Jul 18, 18:32 CDT
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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