All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 23, 2019
Resolved - This incident has been resolved.
Oct 23, 09:16 CDT
Monitoring - A fix has been implemented and we are monitoring transactions.
Oct 23, 09:11 CDT
Identified - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Oct 23, 09:09 CDT
Resolved - This incident has been resolved.
Oct 23, 07:47 CDT
Investigating - Please be advised that our Cloud provider is experiencing intermittent DNS issues. Issues could result in dropped calls or failed calls into the Clearent phone system. Issues are being investigated by the provider.
Oct 22, 18:24 CDT
Oct 21, 2019
Completed - The scheduled maintenance has been completed.
Oct 21, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 12:00 CDT
Scheduled - We will be performing scheduled maintenance on the Boarding Launch System Monday at 12:00pm CST. Event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time. After the scheduled event if you are still experiencing issues with the Boarding Launch system please submit a helpdesk (helpdesk@clearent.com) ticket and we will respond to you as quickly as possible.
Oct 18, 11:31 CDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 CDT
Scheduled - We will be performing scheduled maintenance on the Boarding Launch System Monday at 5pm CST. Event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time. After the scheduled event if you are still experiencing issues with the Boarding Launch system please submit a helpdesk (helpdesk@clearent.com) ticket and we will respond to you as quickly as possible.
Oct 11, 11:03 CDT
Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 CDT
Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our October exercise will take place on 10/13/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Oct 4, 11:03 CDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019
Completed - The scheduled maintenance has been completed.
Oct 11, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 11:00 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our October exercise will take place on 10/11/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Oct 4, 11:00 CDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 17:15 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 16:14 CDT
Update - Teams are continuing to work toward a resolution on this issue. We will post here with any substantial updates as they become available. In the interim, please continue to retry any failed transactions if possible. If you are a Virtual Terminal customer, transactions can also be processed there as a workaround.
Oct 9, 11:47 CDT
Identified - Pax Cloud users are currently experiencing intermittent issues with running transactions. Terminals may fail to "wake up" to process the transaction. We are aware of the issue and working with an upstream provider to resolve. Please retry any affected transactions in the interim if possible.
Oct 9, 10:31 CDT