All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 9:00 pm CST on 06/30/2022. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Jun 29, 13:29 CDT
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:01 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our June exercise will take place on 6/19/2022 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
Jun 10, 10:54 CDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 09:00 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 6/17/2022 at 9:00 AM CDT and should be complete by 10:00 AM CDT. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation

Jun 10, 10:53 CDT
Jun 23, 2022
Resolved - This incident has been resolved.
Jun 23, 08:27 CDT
Monitoring - The issue is resolved and the teams are monitoring.
Jun 22, 15:28 CDT
Investigating - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Jun 22, 15:21 CDT
Jun 22, 2022
Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.