All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Legacy Portal Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:01 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over the following services.

Quest API (gateway.clearent.net)
Virtual Terminal (vt.clearent.net)
Hosted Payment Page (hpp.clearent.net)
Launch (boarding.clearent.net)
Compass (my.clearent.net)

This exercise will take place on 07/18/2021 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Jul 13, 15:42 CDT
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:02 CDT
Scheduled - The Launch platform will be undergoing maintenance during this time. We expect the site to be offline for only a few moments while our load balancers restart, however we will communicate if problems are encountered during the maintenance which extend the outage. If you experience issues with the Launch platform during this period please retry your request a few minutes later.
Jul 14, 13:32 CDT
Jul 17, 2021
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:00 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 07/16/2021 at 9:00 AM CDT and should be complete by 10:00 AM CDT. Users may lose their session and be required to log back in.
Jul 13, 15:40 CDT
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:30 CDT
Scheduled - There will be maintenence on our Boarding API endpoints in sandox during this time.

This will not impact production.
Jul 15, 14:38 CDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.