All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 23, 2022

No incidents reported today.

May 22, 2022
Completed - The scheduled maintenance has been completed.
May 22, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:00 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our March exercise will take place on 5/22/2022 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
May 20, 09:50 CDT
May 21, 2022

No incidents reported.

May 20, 2022
Resolved - Merchants are now able to view their DDA if needed. The issue has been resolved.
May 20, 23:01 CDT
Identified - It has been discovered that a small number of merchants are unable to view their DDA information in Merchant Home.

The visibility issue began on May 13th and is expected to be corrected by EOD May 23rd.

This issue has had no effect on funding or any systems operations.

May 20, 16:07 CDT
Monitoring - It has been discovered that a small number of merchants are unable to view their DDA information in Merchant Home.

The visibility issue began on May 13th and is expected to be corrected by EOD May 23rd.

This issue has had no effect on funding or any systems operations.

May 20, 16:06 CDT
Completed - The scheduled maintenance has been completed.
May 20, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 5/22/2022 at 9:00 AM CDT and should be complete by 10:00 AM CDT. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation

May 20, 09:52 CDT
May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - Between 1:43 am and 1:57 am CDT, we experienced intermittent failures across several production services including the Quest payment gateway, Compass, and Launch. Cause has been identified, and no further interruptions are expected.
May 14, 01:30 CDT
May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 7:00 pm CST to 11:00 pm CST on 05/12/2022. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
May 12, 13:40 CDT
May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 16:40 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 16:32 CDT
Investigating - We are investigating an issue with e-signature functionality. It is currently unavailable, and as a result, users will be unable to e-sign new merchant applications. Updates will be posted here as they become available.
May 10, 16:24 CDT
May 9, 2022

No incidents reported.