All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quest Sandbox Maintenance Feb 28, 17:00 - Mar 1, 05:00 CST
Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 02/28/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Jan 17, 10:46 CST
Quest Sandbox Maintenance Mar 28, 17:00 - Mar 29, 05:00 CST
Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 03/28/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Feb 14, 10:53 CST
Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019
Production Quest Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 07:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 CST
Scheduled - We will be performing maintenance on the supporting infrastructure for the Quest payment gateway beginning at 7 am CST on 02/19/2019. While we will strive to minimize any service interruption, there may be brief periods of a few seconds where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Feb 18, 20:24 CST
Feb 18, 2019
Quest Performance Issue
Resolved - This incident has been resolved.
Feb 18, 17:17 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 18, 14:56 CST
Investigating - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Feb 18, 13:26 CST
Feb 17, 2019
Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Feb 17, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:00 CST
Scheduled - As part of our regular ongoing DR readiness exercises, will be performing a planned full site failover. This event will take place on 02/17/2019 at 7:00 AM CST, and it should be complete by 08:00 AM CST. During the event, there may be brief periods of a few seconds where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Feb 14, 14:21 CST
Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

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