Partial System Outage
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Major Outage
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
E-Signature Operational
90 days ago
100.0 % uptime
Today
PAX Terminals Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 23, 2025
Merchant Portal and Merchant Home Issues
Resolved - This incident has been resolved.
Jan 23, 15:42 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 15:20 CST
Identified - Teams have identified an issue with the Merchant Portal and the Launch portal and are attempting a fix now.
Jan 23, 15:13 CST
Investigating - We are currently investigating this issue.
Jan 23, 15:08 CST
Jan 22, 2025
Merchant Portal and Partner Portal Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 22:00 CST
Scheduled - We will be performing maintenance on Merchant Portal and Partner Portal for 2 hours on Tuesday January 21st at 10 PM CST.
Jan 21, 13:11 CST
Jan 21, 2025
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025
Quest Sandbox Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 CST
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 PM CT on 01/10/2025 to 7:00 PM CT on 01/10/2025. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Jan 10, 13:51 CST
Jan 9, 2025

No incidents reported.

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