Late EMF - All Merchants - Investigating
Investigating - An upstream provider issue has caused a delay in Early Merchant Funding impacting our merchants who settled their batches after 9pm Eastern. We apologize for the inconvenience and appreciate your patience.
Sep 23, 23:47 CDT
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Major Outage
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
99.93 % uptime
Today
Contact Center Operational
90 days ago
99.91 % uptime
Today
Telephone issues ? Operational
90 days ago
99.91 % uptime
Today
Network ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 24, 2020
Quest Card Issuer Timeouts
Resolved - This incident has been resolved.
Sep 24, 02:30 CDT
Investigating - We are currently investigating a high number of card issuer timeouts on our platform. If you receive a timeout, please retry the transaction. Prior to batching out please verify in the Virtual Terminal that none of these transactions have duplicated.
Sep 24, 02:02 CDT
Sep 23, 2020
Compass and VT Login Issues
Resolved - This incident has been resolved.
Sep 23, 12:13 CDT
Identified - Users having issues logging to Compass should check the url and go to https://compass.clearent.net/clearent/portal.aspx
Users having issues logging into VT should check the url and go to https://vt.clearent.net
If you continue to have issues refresh your browser cache.
Sep 12, 13:57 CDT
User Login Issues
Resolved - This incident has been resolved.
Sep 23, 10:45 CDT
Monitoring - This issue has been addressed. Users are once again able to log in. Teams are monitoring.
Sep 23, 10:20 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 10:18 CDT
Investigating - We are aware of an issue with users receiving a "too many redirects" message when attempting to log into the Virtual Terminal, Compass, and Launch. Teams are currently investigating.
Sep 23, 10:11 CDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Issues Pulling Quest Transaction Data
Resolved - This incident has been resolved.
Sep 19, 11:18 CDT
Monitoring - Behavior has stabilized. Users should now be able to view transactions in the Virtual Terminal and via API calls. We are continuing to monitor.
Sep 18, 12:57 CDT
Update - Work continues toward resolution. While some users will be able to access transaction history, they may still experience intermittent failures. Teams are working to implement a permanent resolution. Updates will continue here as they become available.
Sep 18, 12:34 CDT
Update - We are continuing to work on a fix for this issue, and hope to have a resolution within the next 15 to 20 minutes.
Sep 18, 12:10 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 11:36 CDT
Investigating - We are getting reports of issues pulling back data from our Quest transaction warehouse. Teams are investigating.
Sep 18, 11:32 CDT
Sep 18, 2020
Sep 17, 2020

No incidents reported.

Sep 16, 2020
Compass Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 16:00 CDT
Scheduled - We will be performing maintenance on Compass between 4pm and 6pm CDT today 9/16/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for two hours.
Sep 16, 13:53 CDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020
Compass Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 13:30 CDT
Scheduled - We will be performing maintenance on Compass between 1:30pm and 3pm CDT today 9/14/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one and a half hours.
Sep 14, 13:18 CDT
Sep 13, 2020
Quest & Launch Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 10, 10:01 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our September exercise will take place on 9/13/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Sep 10, 10:00 CDT
Sep 12, 2020
Sep 11, 2020
Horizon & Compass Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:01 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our September exercise will take place on 9/11/2020 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Sep 10, 09:58 CDT
Compass Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12pm and 1pm CDT 9/11/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Sep 11, 08:58 CDT
Reporting
Resolved - The reporting issue has been resolved.
Sep 11, 09:11 CDT
Identified - Our teams are actively working on a reporting issue, you may experience reconciliation challenges until this is resolved. We will post when a resolution has been reached
Sep 9, 15:31 CDT
Sep 10, 2020

No incidents reported.

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