Identified - On May 26, 2019, Verifone became aware of an issue that is causing certain VX and E Series payment terminals to continuously reboot. Verifone is working around the clock across all engineering sites to resolve this situation. A manual workaround to recover terminal functionality is provided below.

This issue could impact merchants who use a VX or E Series terminal and are on the TSYS or Global front end.

This issue has been isolated to Verifone’s CommServer. Any version of CommServer prior to 544 or 5441 is impacted. To troubleshoot the issue, please follow these steps depending on your terminal type. For IP terminals, follow: https://go2.clearent.com/rs/784-MHH-270/images/verifoneinstructions.pdf
For Dial up terminals, follow: https://go2.clearent.com/rs/784-MHH-270/images/Verifone_Downloader_to_Remove_Certificates_V1.9_with_DIAL_IN_Instructions.pdf

For more information, please contact 866.435.0666 Option 1, or to reach Verifone directly, call 800.342.9080, Option 2 to talk to a Verifone agent. The Verifone support team is available 24/7 to help troubleshoot this issue.
May 30, 13:13 CDT
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Under Maintenance
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019
Completed - The scheduled maintenance has been completed.
Jun 16, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 CDT
Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our June exercise will take place on 6/16/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Jun 14, 11:12 CDT
Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 15:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 11:15 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our June exercise will take place on 6/14/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Jun 14, 11:09 CDT
Jun 13, 2019
Completed - The scheduled maintenance has been completed.
Jun 13, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 CDT
Scheduled - Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 06/13/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Jun 11, 09:13 CDT
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Resolved - This incident has been resolved.
Jun 7, 12:44 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 12:29 CDT
Investigating - PureCloud Voice Incident

Incident status: Monitoring

Health checks are showing improvement; the service is currently in recovery.

Time posted

Jun 7, 13:26 EDT
Jun 7, 12:17 CDT
Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.