Clearent Status

All Systems Operational

Quest Transaction API Operational

Virtual Terminal Operational

Hosted Pay Page Operational

Quest Sandbox Testing Environment Operational

Compass Operational

Compass Portal Operational

Compass Reporting Operational

Express Merchant Funding (Next Day Funding) Operational

Standard Merchant Funding Operational

Transaction Authorization Operational

Boarding API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2019

Quest Site Failover Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 07:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 CDT

Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our May exercise will take place on 5/17/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
May 14, 10:53 CDT

May 18, 2019

No incidents reported.

May 17, 2019

Horizon and Compass Site Failover Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 11:00 CDT

Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our May exercise will take place on 5/17/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
May 14, 10:47 CDT

Gateway Services - Inconsistent Connectivity Time-outs

Resolved - TSYS is reporting the incident resolved. No additional reports of connectivity issues have been received since 11:48 CDT.
May 17, 14:34 CDT

Monitoring - No further reports have occurred in the last 30 minutes. TSYS is now monitoring the situation.
May 17, 13:04 CDT

Update - Still investigating the cause for the time-outs.
May 17, 12:57 CDT

Investigating - Tsys is investigating a small number of merchants who are intermittently having connectivity issues. Receiving connection timeouts. They are investigating.
May 17, 11:54 CDT

Virtual Terminal Issue

Resolved - This incident has been resolved.
May 17, 11:44 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 11:40 CDT

Identified - The issue has been identified and a fix is being implemented.
May 17, 11:37 CDT

Investigating - We are experiencing problems with the Virtual Terminal. Our team has been alerted and is working on the problem.
May 17, 11:33 CDT

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.