All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quest Transaction API Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Pax Cloud Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud Operational
90 days ago
100.0 % uptime
Today
E-Signature Operational
90 days ago
100.0 % uptime
Today
PAX Terminals Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
98.82 % uptime
Today
Merchant Portal Operational
90 days ago
100.0 % uptime
Today
PCI Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 8, 2026

No incidents reported today.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
Federal Reserve Funding Delay
Resolved - This incident has been resolved.
Mar 4, 11:00 CST
Monitoring - Please note Federal Reserve has resolved the incident and first Same Day ACH window, as well as first ACH window for future dated items, are delayed. Services should restore as per Federal Reserve norms.
Mar 3, 13:14 CST
Identified - Due to an issue affecting the Federal Reserve’s ability to process end-of-day ACH distribution files, financial institutions are currently experiencing delays with the distribution of funds for some files transmitted on March 2nd and 3rd.

We expect customers to experience a delay in receiving acknowledgements for files transmitted for the March 3rd business day. File distribution and settlement for the first same-day ACH window will also be delayed.

Please refer to below link for latest updates -
https://www.frbservices.org/app/status/serviceStatus.do
Mar 3, 10:26 CST
Mar 3, 2026
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026
Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Feb 22, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 CST
Scheduled - We practice our full site failover disaster recovery plan monthly. Our February exercise will take place on 2/22/2026 at 7:00 AM CST and should be complete by 9:00 AM CST. We do not expect any service interruptions but there can sometimes be a 30-60 second period where Quest transactions time out or error. Please retry these transactions. Merchant and Partner Portal users may lose their session and be required to log back in.
Feb 16, 12:39 CST
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