Clearent Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Quest Transaction API Operational

Virtual Terminal Operational

Hosted Pay Page Operational

Quest Sandbox Testing Environment Operational

Compass Operational

Compass Portal Operational

Compass Reporting Operational

Express Merchant Funding (Next Day Funding) Operational

Standard Merchant Funding Operational

Transaction Authorization Operational

Boarding API Operational

Pax Cloud Operational

90 days ago

100.0 % uptime

Today

Contact Center Operational

90 days ago

100.0 % uptime

Today

Telephone issues Operational

90 days ago

100.0 % uptime

Today

Network Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Sandbox Maintenance Mar 8, 09:00-10:00 CST

There will be maintenance on our sandbox environment from 9:00 am CST until 10:00 am CST. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Mar 5, 09:31 CST

Past Incidents

Mar 5, 2021

Intermittent Connectivity Issues

Resolved - This incident has been resolved.
Mar 5, 13:15 CST

Update - Teams are still engaged and monitoring incoming traffic. After the reroute, we identified a secondary issue which has since been resolved. At the moment, all services are stable.
Mar 5, 11:08 CST

Monitoring - After rerouting traffic, teams have been monitoring to ensure stability and will continue to do so.
Mar 5, 09:16 CST

Identified - Teams have isolated the issue to an upstream provider. Traffic is currently being routed through an alternate path to restore functionality.
Mar 5, 08:40 CST

Investigating - We are currently investigating reports of intermittent connectivity issues to Clearent's platforms. While we investigate, if you receive a timeout or error, please retry your request.
Mar 5, 07:58 CST

Mar 4, 2021

Scheduled Sandbox Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 21:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 17:01 CST

Scheduled - There will be maintenance on our sandbox environment from 5:00 pm CST until 9:00 pm CST. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Mar 3, 16:45 CST

Sandbox Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:01 CST

Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 2, 15:30 CST

Mar 3, 2021

Compass Maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 13:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 12:01 CST

Scheduled - We will be performing maintenance on Compass between 12:00 pm and 1:00 pm CDT on 3/3/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Mar 2, 14:33 CST

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

Launch System Maintenance

Completed - The scheduled maintenance has been completed.
Feb 24, 19:55 CST

Verifying - Verification is currently underway for the maintenance items.
Feb 24, 19:42 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 CST

Scheduled - We will be performing maintenance on the Launch on-boarding system Wednesday, February 24th between 19:00 CST and 20:00 CST (7pm-8pm CST). Launch should function normally during this maintenance. If you receive an error during this period please retry your activity once the maintenance window closes.
Feb 23, 15:37 CST

Feb 23, 2021

Sandbox Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 23, 08:59 CST

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 11:00 CST

Scheduled - We will have maintenance on our sandbox environment from 6:00 PM CST to 10:00 PM CST on 2/19/2021. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Feb 19, 18:00 CST

Transaction Processing for Newly Boarded Merchants

Resolved - This incident has been resolved.
Feb 23, 08:58 CST

Investigating - We have become aware that our upstream partner is experiencing system issues which may impact transactions for newly boarded merchants. We will track closely with them and report their progress.
Feb 22, 16:03 CST

Feb 22, 2021

Feb 21, 2021

Quest & Launch Site Failover Maintenance

Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:01 CST

Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our February exercise will take place on 02/21/2021at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Feb 17, 12:55 CST

Feb 20, 2021

No incidents reported.

Feb 19, 2021

Horizon & Compass Site Failover Maintenance

Completed - The scheduled maintenance has been completed.
Feb 19, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:00 CST

Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our February exercise will take place on 02/19/2021 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Feb 17, 12:54 CST

Sandbox Issue

Resolved - This incident has been resolved.
Feb 19, 11:38 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 22:31 CST

Identified - We are once again seeing problems in our sandbox environment. Teams are aware of the cause and working to address. There are no issues with production at this time.
Feb 15, 17:10 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 10:45 CST

Identified - The issue has been identified and a fix is being implemented.
Feb 9, 17:18 CST

Investigating - We are experiencing problems with the Sandbox. The production system is up and running. Our team has been alerted and is working on the sandbox problem.
Feb 9, 16:34 CST

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