In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 CDT
Scheduled - Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 03/26/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Under Maintenance
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quest Sandbox Maintenance Mar 28, 17:00 - Mar 29, 05:00 CDT
Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 03/28/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Feb 14, 10:53 CST
Past Incidents
Mar 25, 2019

No incidents reported.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
Resolved - This issue has been resolved. Approvals and transactions are working normally. Resolving incident at this time.
Mar 22, 10:14 CDT
Monitoring - This issue has been identified and believe to have been resolved. We are now monitoring transaction logs to confirm. Next update in less than 1 hour.
Mar 22, 08:50 CDT
Investigating - Good morning, we have identified a file update issue which is causing our Dejavoo terminals to receive a 'declined, terminal busy' message when attempting to run/authorize a transaction. We are looking into this issue and will have an update in one hour or less. Thank you.
Mar 22, 07:57 CDT
Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 07:00 CDT
Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our March exercise will take place on 3/17/2019 at 7:00 AM CDT and should be complete by 8:00 AM CDT. We do not expect any service interruptions but there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Mar 14, 11:05 CDT
Mar 16, 2019

No incidents reported.

Mar 15, 2019
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our March exercise will take place on 3/15/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Mar 14, 11:03 CDT
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 CDT
Scheduled - Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 03/14/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Mar 14, 09:42 CDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:00 CDT
Scheduled - Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 03/28/2019. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Mar 12, 09:21 CDT