All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Horizon and Compass Site Failover Maintenance Nov 15, 11:00-15:00 CST
We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our November exercise will take place on 11/15/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Posted on Nov 12, 15:02 CST
Quest Site Failover Maintenance Nov 17, 07:00-10:00 CST
We practice our Quest full site failover disaster recovery plan monthly. Our November exercise will take place on 11/17/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Posted on Nov 12, 15:05 CST
Past Incidents
Nov 13, 2019
Contact Center Inbound calls - Network issues
Resolved - This incident has been resolved.
Nov 13, 14:03 CST
Monitoring - Recovery is under way. However our vendors indicate there could still be residual or degraded performance. We are monitoring the situation as they are. Thank you.
Nov 13, 12:53 CST
Update - We are continuing to investigate this issue.
Nov 13, 12:38 CST
Investigating - We are experiencing network difficulties with our Networked Phone provider. Calls are being delivered, however many of our agents are having trouble connecting to the application which delivers the call. Please be patient as wait times could be extended, or leave a callback message and you calls will be returned in the order they were received. Thank you.
Nov 13, 12:32 CST
E-Signature Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 CST
Scheduled - We will be performing maintenance on our Electronic Signature system beginning Wednesday, 11/13/2019 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Nov 12, 14:57 CST
Boarding Launch Maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 CST
Scheduled - We will be performing maintenance on our Boarding Launch system beginning Wednesday, 11/13/2019 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Nov 12, 14:56 CST
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019
Quest Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:01 CST
Scheduled - Quest will be performing maintenance at 7am for Sunday November 10th, 2019. No down time is expected with this maintenance. If you have any issues, please retry your transaction.
Nov 8, 11:37 CST
Nov 9, 2019

No incidents reported.

Nov 8, 2019
Compass Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:01 CST
Scheduled - We will be performing maintenance on the Compass Portal between 12pm and 1pm CDT which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Nov 7, 10:46 CST
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019
Quest Sandbox Testing Environment
Resolved - This incident has been resolved.
Nov 5, 10:38 CST
Update - The sandbox environment is now working as expected.
Nov 4, 16:58 CST
Monitoring - The sandbox environment is now working as expected. We are continuing to monitor for intermittent outages.
Nov 4, 16:32 CST
Identified - Our upstream providers has acknowledged the outage and are working on a resolution. Users may experience "card issuer timed out" messages when attempting to run test transactions in Sandbox.

Please note that this only affects the Sandbox environment. Production systems are functioning as normal.
Nov 4, 12:12 CST
Investigating - One of our upstream providers is experiencing issues that are impacting availability of our Quest Sandbox environment. Users may experience "card issuer timed out" messages when attempting to run test transactions in Sandbox. We have escalated the issue, and are working to restore service as soon as possible.

Please note that this only affects the Sandbox environment. Production systems are functioning as normal.
Nov 4, 11:25 CST
Nov 4, 2019
Delayed Reporting in Compass
Resolved - This incident has been resolved.
Nov 4, 14:38 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 00:16 CDT
Identified - The issue has been identified and a fix is being implemented.
Nov 2, 12:14 CDT
Investigating - We have identified an issue that is resulting in delayed reporting in Compass. Teams are working to address. Please note that this is a reporting issue only, and will not impact merchants receiving funds.
Nov 2, 10:06 CDT
Boarding Launch System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 13:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 12:00 CST
Scheduled - We will be performing maintenance on our Boarding Launch System beginning Monday, 11/04/2019 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time. After the scheduled event if you are still experiencing issues with the Boarding Launch system please submit a helpdesk (helpdesk@clearent.com) ticket and we will respond to you as quickly as possible.
Nov 4, 12:00 CST
Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019
Quest Performance Degradation
Resolved - This incident has been resolved.
Oct 30, 15:00 CDT
Update - We are continuing to monitor for any further issues.
Oct 30, 14:30 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 14:26 CDT
Investigating - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Oct 30, 14:17 CDT
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