All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
99.98 % uptime
Today
Telephone issues ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 07:00 CST
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our February exercise will take place on 2/16/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Feb 4, 16:06 CST
Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 11:00 CST
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our February exercise will take place on 2/14/2020 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Feb 4, 15:52 CST
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020
Completed - The scheduled maintenance has been completed.
Feb 3, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 CST
Scheduled - Potential Impact: AVS declines

Reason: In an effort to improve qualification rates on token transactions, we are going to start sending additional address information (if it's stored with the token). This could cause a spike in AVS declines on token transactions if there is bad address data stored with the token in the vault. We will be monitoring for this anomaly and work with ISV partners and merchants to correct the address information.

What to do if affected: Turn off your AVS validation in the Virtual Terminal. Work with Clearent to clean up vault data and turn AVS validation back on.
Jan 31, 14:19 CST
Resolved - This incident has been resolved and funding was settled with those outstanding merchants impacted.
Feb 3, 09:58 CST
Update - We are continuing to monitor for any further issues.
Jan 31, 23:49 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 13:55 CST
Investigating - Processing issues during the evening of 1/29/2020 have prevented EMF funds from being processed for merchants batching out between 8 PM and 10 PM CST. We are working to correct the problem.
Jan 30, 01:41 CST