All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Sandbox Maintenance Mar 8, 09:00-10:00 CST
There will be maintenance on our sandbox environment from 9:00 am CST until 10:00 am CST. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Mar 5, 09:31 CST
Past Incidents
Mar 5, 2021
Resolved - This incident has been resolved.
Mar 5, 13:15 CST
Update - Teams are still engaged and monitoring incoming traffic. After the reroute, we identified a secondary issue which has since been resolved. At the moment, all services are stable.
Mar 5, 11:08 CST
Monitoring - After rerouting traffic, teams have been monitoring to ensure stability and will continue to do so.
Mar 5, 09:16 CST
Identified - Teams have isolated the issue to an upstream provider. Traffic is currently being routed through an alternate path to restore functionality.
Mar 5, 08:40 CST
Investigating - We are currently investigating reports of intermittent connectivity issues to Clearent's platforms. While we investigate, if you receive a timeout or error, please retry your request.
Mar 5, 07:58 CST
Mar 4, 2021
Completed - The scheduled maintenance has been completed.
Mar 4, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 17:01 CST
Scheduled - There will be maintenance on our sandbox environment from 5:00 pm CST until 9:00 pm CST. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Mar 3, 16:45 CST
Completed - The scheduled maintenance has been completed.
Mar 4, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:01 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 2, 15:30 CST
Mar 3, 2021
Completed - The scheduled maintenance has been completed.
Mar 3, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 12:01 CST
Scheduled - We will be performing maintenance on Compass between 12:00 pm and 1:00 pm CDT on 3/3/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Mar 2, 14:33 CST
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 19:55 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 19:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 19:00 CST
Scheduled - We will be performing maintenance on the Launch on-boarding system Wednesday, February 24th between 19:00 CST and 20:00 CST (7pm-8pm CST). Launch should function normally during this maintenance. If you receive an error during this period please retry your activity once the maintenance window closes.
Feb 23, 15:37 CST
Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 08:59 CST
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 11:00 CST
Scheduled - We will have maintenance on our sandbox environment from 6:00 PM CST to 10:00 PM CST on 2/19/2021. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Feb 19, 18:00 CST
Resolved - This incident has been resolved.
Feb 23, 08:58 CST
Investigating - We have become aware that our upstream partner is experiencing system issues which may impact transactions for newly boarded merchants. We will track closely with them and report their progress.
Feb 22, 16:03 CST
Feb 22, 2021
Feb 21, 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:01 CST
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our February exercise will take place on 02/21/2021at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Feb 17, 12:55 CST
Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:00 CST
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our February exercise will take place on 02/19/2021 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Feb 17, 12:54 CST
Resolved - This incident has been resolved.
Feb 19, 11:38 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 15, 22:31 CST
Identified - We are once again seeing problems in our sandbox environment. Teams are aware of the cause and working to address. There are no issues with production at this time.
Feb 15, 17:10 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 10:45 CST
Identified - The issue has been identified and a fix is being implemented.
Feb 9, 17:18 CST
Investigating - We are experiencing problems with the Sandbox. The production system is up and running. Our team has been alerted and is working on the sandbox problem.
Feb 9, 16:34 CST