All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Merchant Home Maintenance Dec 11, 2023 19:00-20:00 CST
To ensure the continued reliability of our platforms, teams will be performing testing this evening beginning at 7 pm CST. While we do not anticipate signifiant impact, users may experience timeouts or slowness while logging into the Merchant Home portal. Testing will conclude by 8 pm CST.
Posted on Dec 11, 2023 - 14:35 CST
Past Incidents
Dec 11, 2023

No incidents reported today.

Dec 10, 2023
Legacy Portal Failover Exercise
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 CST
Update - The failover of our Legacy Portal was originally planned for December 15th. However, this exercise is being moved up to tomorrow, December 10th. We will begin at 7:00 AM CST and conclude by noon CST.
Dec 9, 11:53 CST
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net). This exercise will take place on 12/15/2023 at 9:00 AM CST and should be complete by 10:00 AM CST. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation.
Oct 12, 13:12 CDT
Quest & Launch Site Failover Exercise
Completed - The scheduled maintenance has been completed.
Dec 10, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 CST
Update - The failover of Quest and Launch was originally planned for December 15th. However, this exercise is being moved up to tomorrow, December 10th. We will begin at 7:00 AM CST and conclude by 9:00 AM CST. As before, minimal impact is expected, however there may be a brief period of approximately 30-60 seconds where Quest, VT, or HPP transactions time out or error. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
Dec 9, 11:57 CST
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our December exercise will take place on 12/17/2023 at 7:00 AM CST and should be complete by 9:00 AM CST. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
Oct 12, 13:13 CDT
Dec 9, 2023

No incidents reported.

Dec 8, 2023
Connectivity Issues
Resolved - We have been unable to find cause for the connectivity issues and suspect a regional internet issue to be causing sporadic incidents. Teams will continue to monitor the situation and will send further updates if necessary.
Dec 8, 22:51 CST
Investigating - We are experiencing intermittent connectivity issues on various platforms. Our team has been alerted and is working on the problem. In the meantime, you may experience slow responses or timeouts.
Dec 8, 20:13 CST
Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023
Unplanned Maintenance - Quest
Completed - The scheduled maintenance has been completed.
Dec 2, 00:10 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:30 CST
Scheduled - Our engineering team will be performing unplanned maintenance on our Quest payments platform this evening beginning at 11:30 pm CST. We will aim to keep disruption to a minimum, although it is possible users will see a 60 second window in which payment requests are slow to respond or return an error. If an error is received, please wait one minute and retry the transaction.
Dec 1, 14:28 CST
Dec 1, 2023
Nov 30, 2023
Intermittent Connectivity Issues
Resolved - Traffic patterns have remained normal, and our provider has confirmed the issue is resolved on their side. We are considering this incident closed.
Nov 30, 15:28 CST
Monitoring - Between 10:27 am and 10:38 am Central US Time, we observed intermittent connectivity issues to our Quest, Compass, and Launch services. The issue was caused by an upstream network provider and has since been resolved. We are now seeing normal traffic patterns and will continue to monitor for any abnormalities.
Nov 30, 10:51 CST
Nov 29, 2023

No incidents reported.

Nov 28, 2023
Sandbox Timeouts
Resolved - This incident has been resolved.
Nov 28, 12:47 CST
Identified - An issue causing transactions in our Sandbox environment has been identified and teams are working to resolve. Transactions are returning error 500s and a timeout response.
Nov 28, 12:32 CST
Nov 27, 2023

No incidents reported.

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