All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 16:56 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 16:33 CST
Investigating - We are experiencing degraded performance on the Virtual Terminal. Our team has been alerted and is working on the problem. In the meantime, you may experience page timeouts or errors.
Nov 23, 16:08 CST
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 CST
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our November exercise will take place on 11/22/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Nov 6, 11:34 CST
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 16:40 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 15:15 CST
Identified - We are currently experiencing degraded performance in requests to Compass Reporting. We have identified the source of the problem and are taking steps to restore normal operation.
Nov 20, 14:14 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 11:00 CST
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our November exercise will take place on 11/20/2020 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Nov 6, 11:32 CST
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.