All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 CST
Scheduled - Our ACH Service provider, PAYA will be performing scheduled maintenance on Saturday, January 16, 2021 between 12:00 am and 7:00 am EST and on Sunday, January 17, 2021 between 12:00 am and 6:00 am EST. These maintenance windows will be utilized to upgrade our firewall and database systems.

During the maintenance windows, Paya systems including My Online Reports, transaction gateway, SFTP, and the Virtual Terminal may be unavailable. PLEASE NOTE: There is no impact to merchants using ACH via DCS

Every effort will be made to keep the planned service interruptions as brief as possible. We appreciate your understanding and apologize for any inconvenience.
Dec 18, 14:56 CST
Jan 16, 2021
Jan 15, 2021

No incidents reported.

Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 17:55 CST
Verifying - Verification is currently underway for the maintenance items.
Jan 14, 17:18 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 16:30 CST
Scheduled - We will be performing maintenance on the Launch on-boarding system Thursday, January 14th between 16:30 CST and 18:00 CST (4:30pm-6pm CST). All systems should function normally during this maintenance. If problems arise we will work quickly to restore normal operation.
Jan 11, 16:52 CST
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021
Resolved - This incident has been resolved.
Jan 10, 10:39 CST
Monitoring - A fix has been implemented, and we've observed no connectivity issues since 9:51 am CT. We are monitoring to ensure continued stability, but we believe availability to be normalized at this time.
Jan 10, 10:18 CST
Identified - Our provider has identified the issue causing intermittent connectivity failures. They are working on a fix. We will continue to post updates here until resolution.
Jan 10, 09:52 CST
Update - Most of the intermittent connectivity failures appear to be affecting users in the northeast region of the United States. Teams are continuing to investigate.
Jan 10, 09:35 CST
Investigating - Teams are currently investigating intermittent connectivity issues on our platforms. The issue appears to be related to an upstream provider, and we are working with them to address.
Jan 10, 09:31 CST
Jan 9, 2021

No incidents reported.