Sandbox Scheduled Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 CDT
Scheduled - We will have maintenance on our sandbox environment from 7:00 PM CST to 11:00 PM CST on 10/20/2020. During this time, our sandbox environment will be unavailable.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
99.93 % uptime
Today
Contact Center Operational
90 days ago
99.91 % uptime
Today
Telephone issues ? Operational
90 days ago
99.91 % uptime
Today
Network ? Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Horizon & Compass Site Failover Maintenance Oct 23, 11:00-15:00 CDT
We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our October exercise will take place on 10/23/2020 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Posted on Oct 2, 11:39 CDT
Quest & Launch Site Failover Maintenance Oct 25, 07:00-08:00 CDT
We practice our Quest and Launch full site failover disaster recovery plan monthly. Our October exercise will take place on 10/25/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Posted on Oct 2, 11:45 CDT
Past Incidents
Oct 20, 2020

Unresolved incident: Sandbox Scheduled Maintenance.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
TSYS Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 21:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 12:45 CDT
Scheduled - As a reminder, today TSYS is performing scheduled system maintenance until 8 p.m. You may experience delays when contacting our support teams. Thank you in advance for your patience.
Oct 16, 12:32 CDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Site Failover Maintenance
Completed - The scheduled maintenance has been cancelled.
Oct 14, 09:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 05:00 CDT
Scheduled - In order to perform diagnostics on our current primary datacenter we will be performing an unscheduled failover between datacenters. Once diagnostics are complete we will move operations back. The initial failover is scheduled for 5am CDT and we will likely move back with a second failover before end-of-business. As with all of our failovers, we do not expect any service interruptions but there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please check the status of these transactions in your open batch and rerun them if necessary. Compass users may lose their session and be required to log back in.
Oct 13, 18:42 CDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Quest & Launch Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our October exercise will take place on 10/11/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Oct 2, 11:44 CDT
Oct 10, 2020

No incidents reported.

Oct 9, 2020
Horizon & Compass Site Failover Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our October exercise will take place on 10/9/2020 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Oct 2, 11:38 CDT
Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020
Login Issues - VT, Compass, Launch
Resolved - This incident has been resolved.
Oct 6, 17:51 CDT
Monitoring - Users should now be able to log in again. Teams are continuing to monitor and address root cause.
Oct 6, 17:13 CDT
Investigating - Users are currently unable to log into Compass, Virtual Terminal, and Launch. Teams are investigating.
Oct 6, 17:08 CDT
Delayed Funding
Resolved - This incident has been resolved.
Oct 6, 16:46 CDT
Identified - Merchants with express merchant funding (EMF) with batches closed between 8pm and 10pm on 10/5/2020 Central time may experience delayed funding. We anticipate that funds will be made available to deposit accounts on 10/6/2020 by end of business, depending on your financial institution's deposit processes.
Oct 6, 00:54 CDT
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