All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2019
Completed - The scheduled maintenance has been completed.
May 19, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:00 CDT
Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our May exercise will take place on 5/17/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
May 14, 10:53 CDT
May 18, 2019

No incidents reported.

May 17, 2019
Completed - The scheduled maintenance has been completed.
May 17, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 11:00 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our May exercise will take place on 5/17/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
May 14, 10:47 CDT
Resolved - TSYS is reporting the incident resolved. No additional reports of connectivity issues have been received since 11:48 CDT.
May 17, 14:34 CDT
Monitoring - No further reports have occurred in the last 30 minutes. TSYS is now monitoring the situation.
May 17, 13:04 CDT
Update - Still investigating the cause for the time-outs.
May 17, 12:57 CDT
Investigating - Tsys is investigating a small number of merchants who are intermittently having connectivity issues. Receiving connection timeouts. They are investigating.
May 17, 11:54 CDT
Resolved - This incident has been resolved.
May 17, 11:44 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 11:40 CDT
Identified - The issue has been identified and a fix is being implemented.
May 17, 11:37 CDT
Investigating - We are experiencing problems with the Virtual Terminal. Our team has been alerted and is working on the problem.
May 17, 11:33 CDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.

May 5, 2019

No incidents reported.