All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 20, 2022

No incidents reported today.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - Our upstream provider has marked the text message delays as resolved.
Jan 18, 10:05 CST
Identified - Our upstream provider is experiencing delivery delays when sending SMS and MMS messages to US Toll-free numbers. Their engineers are working with their carrier partner to resolve the issue.
Jan 14, 11:43 CST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 13:00 CST
Scheduled - Maintenance is scheduled for Friday, January 14th at 1:00PM CST (duration 2 hours). During this window there is a chance that Compass may experience an issue. If affected, users should be able to retry in a few moments or after the maintenance completes.
Jan 13, 16:41 CST
Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 15:53 CST
Monitoring - We received notifications of connectivity issues to our Quest platform between 2:02 pm and 2:04 pm CT. Systems have since stabilized and teams are investigating.
Jan 12, 14:09 CST
Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 16:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 15:30 CST
Scheduled - Maintenance is scheduled for today at 3:30PM CST (duration 1 hour). During this change there is a chance Legacy Compass may experience issue. If affected, users should be able to retry in a few moments or after the maintenance completes.
Jan 11, 15:07 CST
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.