EMF Processing Delay
Monitoring - For customers impacted by delayed EMF on January 24 from transactions on the evening of January 23, we have resolved. Funds from those transactions will be available on Monday, January 27.
Jan 25, 15:34 CST
Update - We regrettably will not be able to fund EMF-enabled merchants today for the transactional activity on the night of January 23rd. The EMF funding for the impacted transactions will be processed tonight and funds will be available for merchants on the morning of Monday, January 27th. We sincerely apologize for this situation.
Jan 24, 10:07 CST
Identified - Processing issues during the evening of 1/23/2020 have prevented early and late EMF funds from being processed. We are working to correct the problem and will work to expedite funding as soon as we can.
Jan 23, 22:26 CST
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Major Outage
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
99.98 % uptime
Today
Telephone issues ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Electronic Signature Maintenance Jan 27, 12:00-13:00 CST
We will be performing maintenance on our Electronic Signature system beginning Monday, 01/27/2020 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Posted on Jan 24, 14:03 CST
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020
Compass Reporting Anomalies
Resolved - This incident has been resolved.
Jan 25, 15:08 CST
Identified - Compass users: we are working to address any reporting anomalies related to your transactions, and ensure that your accurate transaction history and funding will return to normal as soon as possible. The integrity of your data is important to us and we appreciate your patience while we insure its accuracy.
Jan 24, 15:48 CST
ACH Maintenance - Quest
Completed - The scheduled maintenance has been completed.
Jan 25, 07:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:30 CST
Scheduled - This Saturday, January 25, 2020, maintenance will be performed on the systems supporting ACH transactions via the Quest gateway. During this time, there may be a period of approximately 10 minutes where ACH transactions time out or fail. Please retry these transactions if possible.

This activity only affects ACH transactions. Normal credit card transaction processing will be unaffected.
Jan 22, 15:28 CST
Jan 23, 2020
Quest transaction latency
Resolved - This incident has been resolved.
Jan 23, 21:23 CST
Monitoring - After corrective action, transaction times have returned to normal. We are continuing to monitor and investigate the incident.
Jan 23, 11:54 CST
Investigating - Currently investigating performance degradation of Quest transactions.
Jan 23, 11:41 CST
Quest Processing Issue
Resolved - This incident has been resolved.
Jan 23, 01:26 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 01:13 CST
Identified - We are experiencing problems on the Quest gateway. Our team has been alerted and is working on the problem.
Jan 23, 01:07 CST
Jan 22, 2020
Compass Maintenance - Wednesday 01/22/20 - 11am CST
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 11:00 CST
Scheduled - We will be undergoing scheduled maintenance on Compass - planned for Wednesday 01/22/20 beginning at 11am and expected to last 1 hour. During this time some functionality may be impacted with page interruptions or slow downs.
Jan 21, 15:14 CST
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Compass Maintenance - Thursday 01/16/20 from Noon - 1pm CDT
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:00 CST
Scheduled - We will be performing maintenance on the Compass Portal between 12pm and 1pm CDT which might cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Jan 14, 14:37 CST
Launch Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 12:00 CST
Scheduled - We will be performing maintenance on our Boarding Launch system beginning Thursday, 01/16/2020 at 12:00 PM CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Jan 14, 14:36 CST
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

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