All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020
Resolved - This incident has been resolved.
Jun 1, 17:04 CDT
Monitoring - Clearent has received information from the Federal Reserve that there are sporadic funding issues across the country this morning in the regional banking system. We apologize for the inconvenience and we will continue to monitor the situation. You may wish to contact your financial institution for additional information.
Jun 1, 09:36 CDT
May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020
Resolved - This incident has been resolved.
May 26, 09:33 CDT
Identified - The intermittent connectivity issues appear to be at an upstream provider. They are still isolated to the southwestern region of the US. We will leave this incident open until we confirm resolution.
May 26, 03:04 CDT
Investigating - We are seeing intermittent connectivity issues, primarily out of the southwest region of the US. Teams are investigating.
May 26, 02:02 CDT
May 25, 2020

No incidents reported.

May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 07:00 CDT
Update - We are deferring the Quest and Launch full site failover one week. This will now take place on 05/24/2020 at 7:00 AM CDT.
May 16, 17:40 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our May exercise will take place on 5/17/2020 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
May 5, 17:28 CDT
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12pm and 1pm CDT 5/20/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour. The rejects page in Compass will have a "Move Transactions Into Open State" option.
May 18, 07:51 CDT
May 19, 2020

No incidents reported.