All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Quest Site Failover Maintenance Dec 15, 07:00-08:00 CST
We practice our Quest full site failover disaster recovery plan monthly. Our November exercise will take place on 12/15/2019 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Posted on Dec 9, 11:19 CST
Launch Maintenance Dec 16, 12:00-13:00 CST
We will be performing maintenance on our Boarding Launch system beginning Monday, 12/16/2019 at 12:00 PM CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Posted on Dec 13, 10:21 CST
Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019
Completed - The scheduled maintenance has been completed.
Dec 13, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 CST
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our November exercise will take place on 12/13/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Dec 9, 11:15 CST
Dec 12, 2019

No incidents reported.

Dec 11, 2019
Completed - The scheduled maintenance has been completed.
Dec 11, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 CST
Scheduled - We will be performing maintenance on our Boarding Launch system beginning Wednesday, 12/11/2019 at 12:00 PM CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time. After the scheduled event if you are still experiencing issues with the Boarding Launch system please submit a help desk (helpdesk@clearent.com) ticket and we will respond to you as quickly as possible.
Dec 11, 08:33 CST
Dec 10, 2019

No incidents reported.

Dec 9, 2019
Completed - The scheduled maintenance has been completed.
Dec 9, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:00 CST
Scheduled - We will be performing maintenance on our Boarding Launch system beginning Monday, 12/09/2019 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Dec 6, 11:25 CST
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Resolved - The incident has been resolved. All statements have been uploaded to Compass.
Dec 5, 14:04 CST
Monitoring - Statements are now being uploaded to Compass. It may take upwards of 3 hours to populate. Thank you.
Dec 5, 11:17 CST
Identified - Posting statements to Compass has been delayed. The issue has been identified and we are working diligently to have these posted ASAP. We apologize for any inconvenience this has caused.
Dec 5, 09:29 CST
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:01 CST
Scheduled - On Thursday, 12/05/2019, we will be performing Security Updates and System Reboots on our servers which run the Compass and Virtual Terminal password reset system. During this time the function of resetting your password will not be available. We expect this maintenance to last for 1 hour starting at 12:00 PM CST.
Dec 3, 17:26 CST
Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:01 CST
Scheduled - We will be performing maintenance on our Boarding Launch system beginning Wednesday, 12/04/2019 at noon CST. The event is scheduled to last 1 hour. During this time you may experience intermittent interruptions in performance, but there should be no down time.
Dec 3, 14:20 CST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.