All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage
Scheduled Maintenance
We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our August exercise will take place on 8/14/20 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Posted on Aug 4, 15:53 CDT
We practice our Quest and Launch full site failover disaster recovery plan monthly. Our August exercise will take place on 8/16/20 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Posted on Aug 4, 15:54 CDT
Past Incidents
Aug 6, 2020

No incidents reported today.

Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12pm and 1pm CDT 8/5/20 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Aug 4, 15:13 CDT
Resolved - We observed issues with running/viewing transactions in the Quest Virtual Terminal between 10:33 am and 10:56 am CT. The cause has been addressed and behavior has returned to normal. Please retry any affected transactions and contact support if you continue to have issues.
Aug 5, 10:30 CDT
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12pm and 1pm CDT 7/30/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Jul 29, 14:27 CDT
Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.