All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
99.65 % uptime
Today
Telephone issues ? Operational
90 days ago
99.65 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023
Launch Service Issues
Resolved - This incident has been resolved.
Mar 31, 10:54 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 10:26 CDT
Investigating - We are currently seeing system issues affecting Launch, e-signature, and underwriting. Teams are investigating.
Mar 31, 10:08 CDT
Mar 30, 2023

No incidents reported.

Mar 29, 2023
Quest Sandbox Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 18:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 6:00 pm CT to 9:00 pm CT on 03/28/2023. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Mar 29, 13:07 CDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Discover Authorizations
Resolved - This incident has been resolved.
Mar 21, 13:08 CDT
Investigating - We have been made by one of our partners that merchants may be experiencing timeouts when attempting transactions using a Discover card. The partner has indicated that teams are working on the issue and we will provide updates as they become available.
Mar 21, 09:45 CDT
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Quest & Launch Site Failover Exercise
Completed - The scheduled maintenance has been completed.
Mar 19, 09:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:00 CDT
Scheduled - We practice our Quest and Launch full site failover disaster recovery plan monthly. Our March exercise will take place on 3/19/2023 at 7:00 AM CST and should be complete by 9:00 AM CST. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
Mar 13, 11:53 CDT
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