All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 12/10/2021 at 9:00 AM CDT and should be complete by 10:00 AM CDT. Users may lose their session and be required to log back in.
Posted on Dec 3, 11:17 CST
Scheduled Site Failover Exercise Dec 12, 07:00-08:00 CST
We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over the following services.

Quest API (gateway.clearent.net)
Virtual Terminal (vt.clearent.net)
Hosted Payment Page (hpp.clearent.net)
Launch (boarding.clearent.net)
Compass (my.clearent.net)

This exercise will take place on 12/12/2021 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Posted on Dec 3, 11:16 CST
Past Incidents
Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021
Resolved - This incident has been resolved.
Dec 3, 09:41 CST
Monitoring - Reporting is should now be available in New Merchant Home and Legacy Compass sites. We are continuing to monitor the changes.
Dec 1, 21:01 CST
Identified - Teams are working on an issue with reporting that is causing data from 11/30/21 to not be displayed on the New Merchant Home and Legacy Compass reporting sites.
Dec 1, 10:15 CST
Dec 2, 2021

No incidents reported.

Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021
Resolved - As a reminder, Thursday, Nov. 25th is a bank holiday. Funds will be deposited the following business day.
Nov 29, 09:56 CST
Monitoring - As a reminder, Thursday, Nov. 25th is a bank holiday. Funds will be deposited the following business day.
Nov 24, 11:21 CST
Investigating - As a reminder, Thursday, Nov. 25th is a bank holiday. Funds will be deposited the following business day.
Nov 24, 11:21 CST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021