All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
99.98 % uptime
Today
Telephone issues ? Operational
90 days ago
99.98 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Compass Maintenance Apr 6, 12:00-13:00 CDT
We will be performing maintenance on Compass between 12pm and 1pm CDT on Monday 4/6/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Posted on Apr 3, 10:28 CDT
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020
Resolved - This issue has been resolved.
Apr 2, 13:48 CDT
Monitoring - The issue has been identified and we are monitoring the system carefully.
Apr 2, 05:53 CDT
Investigating - On 4/2/2020 between 5:19am and 5:26am, the Quest gateway was unable to service traffic. We are investigating the outage.
Apr 2, 05:36 CDT
Resolved - The underlying issue has been identified and remediated.
Apr 2, 13:47 CDT
Monitoring - Both systems are available.
Apr 2, 13:18 CDT
Investigating - We are experiencing issues with Quest gateway and Compass availability. Teams are investigating.
Apr 2, 13:14 CDT
Apr 1, 2020
Resolved - We experienced an issue sending outbound email messages on 4/1/2020 between 3:53pm and 4:10pm. This outage affected email messages around report delivery, account recovery, password recovery, and new merchant applications. The issue has been resolved and messages are again flowing out.
Apr 1, 16:23 CDT
Completed - The scheduled maintenance has been completed.
Apr 1, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12:00pm and 1:00pm CDT Scheduled for 04/01/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Mar 31, 14:21 CDT
Resolved - We experienced an issue with outbound email that would have affected several systems. The incident ran from 10:55pm on 3/31/2020 through 3:00am 4/1/2020. This includes reports, account recovery and password resets.
Apr 1, 08:30 CDT
Mar 31, 2020
Resolved - This incident has been resolved.
Mar 31, 14:47 CDT
Monitoring - A cause has been identified and actions are being taken to ensure it doesn't happen again. If you received errors on transactions during this time please retry them.
Mar 31, 13:05 CDT
Investigating - Teams are currently reviewing a brief incident that occurred around 12:45pm CDT. For a period of about 30 seconds we saw significant performance issues with transactions on the Quest platform. Systems appear stable now but we are reviewing to determine the cause and ensure it doesn't pop up again.
Mar 31, 13:00 CDT
Mar 30, 2020
Completed - The scheduled maintenance has been completed.
Mar 30, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 12:00 CDT
Scheduled - We will be performing maintenance on Launch between 12:00pm and 1:00pm CST today 3/30/2020.
Mar 30, 09:07 CDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 22:29 CDT
Monitoring - Problems with the Global settlement information have caused delays in our reporting of the 3/24/2020 Global settlement volume. Merchants will see funds from the 3/24 settlement date normally, however a subset of the volume and transaction information may not appear in Merchant home for up to 12 hours.
Mar 25, 07:05 CDT
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:00 CDT
Scheduled - We will be performing maintenance on Compass between 12:00pm and 1:00pm CDT today 3/25/2020 which could cause slowdowns or page disruptions. The maintenance is expected to last for one hour.
Mar 24, 15:06 CDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Resolved - This incident has been resolved.
Mar 23, 14:32 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 13:52 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 23, 13:45 CDT
Investigating - We are experiencing degraded performance in Compass. Our team has been alerted and is working on the problem. In the meantime, you may experience page timeouts or errors.
Mar 23, 13:41 CDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.