In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 CDT
Scheduled - Our upstream provider will be performing scheduled maintenance on the systems we use to build files for new merchants on Friday, April 16, 2021. We expect intermittent issues throughout the morning, but the system will be unavailable from 11 a.m. CT through 2 a.m. CT on Saturday, April 17.

To avoid delays, keep this maintenance window in mind when boarding new merchants. Clearent Launch will still be active for submitting applications, but the issuance of TIDs and terminal downloads will most likely be temporarily unavailable. This may also cause delays in equipment deployment.

Our team will do all we can to set up new merchants as quickly as possible, but we do ask for patience for any delays that may be caused by this maintenance.

We do not expect any disruptions for current merchants, transaction processing, or funding.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Legacy Portal Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Under Maintenance
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 16, 2021

Unresolved incident: TSYS Maintenance.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 7:00 pm CST on 4/15/2021. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests.
Apr 15, 13:35 CDT
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 10:00 pm CST on 4/14/2021. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Apr 14, 14:07 CDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 15:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 CDT
Scheduled - The sandbox testing environment will experience an outage on Saturday, 4/10/2021 from 10am CDT to 4pm CDT. The sandbox test system will not be down for the entire maintenance window but during this time it may become inaccessible or error frequently. Normal operations will resume at the end of the maintenance. This maintenance will not impact production.
Apr 6, 15:13 CDT
Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 18:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 5, 16:58 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 6:00PM CST on 4/5/2021. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests.
Apr 5, 16:57 CDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 13:06 CDT
Monitoring - A downstream issue has been identified. Merchants impacted should receive their funds tomorrow.
Mar 29, 15:17 CDT
Identified - Some merchants are experiencing delays with their deposits. We have confirmed Clearent's request for funding went out as expected. We are working with our banking providers to determine root cause and potential downstream issues. We will update as soon as additional information becomes available.
Mar 29, 13:59 CDT