Update - We are continuing to work on a fix for this issue.
Jun 19, 16:13 CDT
Identified - On May 26, 2019, Verifone became aware of an issue that is causing certain VX and E Series payment terminals to continuously reboot. Verifone is working around the clock across all engineering sites to resolve this situation. A manual workaround to recover terminal functionality is provided below.

This issue could impact merchants who use a VX or E Series terminal and are on the TSYS or Global front end.

This issue has been isolated to Verifone’s CommServer. Any version of CommServer prior to 544 or 5441 is impacted. To troubleshoot the issue, please follow these steps depending on your terminal type. For IP terminals, follow: https://www.clearent.com/wp-content/uploads/2019/06/Verifone-IP-Entering-DHEAP-Instructions11.pdf
For Dial up terminals, follow: https://www.clearent.com/wp-content/uploads/2019/06/Verifone_Downloader_to_Remove_Certificates_V1.9_with_DIAL_IN_Instructions1.pdf

For more information, please contact 866.435.0666 Option 1, or to reach Verifone directly, call 800.342.9080, Option 2 to talk to a Verifone agent. The Verifone support team is available 24/7 to help troubleshoot this issue.
May 30, 13:13 CDT
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page Operational
Quest Sandbox Testing Environment ? Operational
Compass Operational
Compass Portal Operational
Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 CDT
Scheduled - We practice our Quest full site failover disaster recovery plan monthly. Our September exercise will take place on 9/15/2019 at 7:00 AM CDT and should be complete by 10:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.
Sep 12, 13:09 CDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 11:00 CDT
Scheduled - We practice our Horizon and Compass full site failover disaster recovery plan monthly. Our September exercise will take place on 9/13/2019 at 11:00 AM CDT and should be complete by 3:00 PM CDT. Compass users may lose their session and be required to log back in.
Sep 12, 12:59 CDT
Resolved - Between 10:45 and 10:55 CDT, a partial outage occurred in the Quest transaction API. During this time transactions may have timed out or errored for users of the API, Virtual Terminal (VT), or Hosted Pay Page (HPP). The offending service was restarted and the transaction API is performing normally again.
Sep 13, 11:45 CDT
Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.