All Systems Operational
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
99.97 % uptime
Today
Telephone issues ? Operational
90 days ago
99.97 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
99.99 % uptime
Today
Merchant Home ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net).

This exercise will take place on 8/19/2022 at 9:00 AM CDT and should be complete by 10:00 AM CDT. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation

Posted on Aug 12, 11:18 CDT
We practice our Quest and Launch full site failover disaster recovery plan monthly. Our August exercise will take place on 8/21/2022 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.
Posted on Aug 12, 11:20 CDT
Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022
Completed - The scheduled maintenance has been completed.
Aug 10, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 21:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 8:00 pm CST on 08/10/2022. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Aug 5, 08:33 CDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022
Resolved - This incident has been resolved.
Aug 8, 15:06 CDT
Identified - We are currently experiencing issues with call routing which is preventing outside calls from reaching our support center. Teams are aware of the issues and are working towards a resolution
Aug 8, 13:04 CDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 17:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 5:00 pm CST to 8:00 pm CST on 08/04/2022. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Aug 4, 13:49 CDT