AVS Update for Tokens

Scheduled Maintenance Report for Clearent

Completed

The scheduled maintenance has been completed.

Posted Feb 03, 2020 - 17:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 03, 2020 - 09:00 CST

Scheduled

Potential Impact: AVS declines

Reason: In an effort to improve qualification rates on token transactions, we are going to start sending additional address information (if it's stored with the token). This could cause a spike in AVS declines on token transactions if there is bad address data stored with the token in the vault. We will be monitoring for this anomaly and work with ISV partners and merchants to correct the address information.

What to do if affected: Turn off your AVS validation in the Virtual Terminal. Work with Clearent to clean up vault data and turn AVS validation back on.

Posted Jan 31, 2020 - 14:19 CST

This scheduled maintenance affected: Quest Transaction API, Virtual Terminal, and Hosted Pay Page/Paylink.