Scheduled Site Failover Exercise

Scheduled Maintenance Report for Clearent

Completed

The scheduled maintenance has been completed.

Posted Dec 11, 2021 - 08:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 11, 2021 - 07:01 CST

Update

This exercise has been rescheduled for 12/11/2021 at 7:00 AM Central. Expected completion by 8:00 AM Central.

Posted Dec 09, 2021 - 11:59 CST

Scheduled

We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over the following services.

Quest API (gateway.clearent.net)
Virtual Terminal (vt.clearent.net)
Hosted Payment Page (hpp.clearent.net)
Launch (boarding.clearent.net)
Compass (my.clearent.net)

This exercise will take place on 12/12/2021 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.

Posted Dec 03, 2021 - 11:16 CST

This scheduled maintenance affected: Quest Transaction API, Virtual Terminal, Hosted Pay Page/Paylink, Boarding API and Legacy Compass (Legacy Compass Portal).