Quest Sandbox Transaction API Issues

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Aug 07, 2019 - 17:09 CDT

Identified

One of our upstream providers is experiencing issues that are impacting availability of our Quest Sandbox environment. Users may experience "card issuer timed out" messages when attempting to run test transactions in Sandbox. We have escalated the issue, and are working to restore service as soon as possible.

Please note that this only affects the Sandbox environment. Production systems are functioning as normal.

Posted Aug 07, 2019 - 14:48 CDT

This incident affected: Quest Sandbox Testing Environment.