User Login Issues

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Sep 23, 2020 - 10:45 CDT

Monitoring

This issue has been addressed. Users are once again able to log in. Teams are monitoring.

Posted Sep 23, 2020 - 10:20 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 23, 2020 - 10:18 CDT

Investigating

We are aware of an issue with users receiving a "too many redirects" message when attempting to log into the Virtual Terminal, Compass, and Launch. Teams are currently investigating.

Posted Sep 23, 2020 - 10:11 CDT

This incident affected: Legacy Compass (Legacy Compass Portal) and Virtual Terminal.