DNS Issues

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Aug 06, 2019 - 20:38 CDT

Monitoring

The source of the issue was found and resolved.

Posted Aug 06, 2019 - 11:36 CDT

Investigating

We have been experiencing issues with DNS response times to our services. This may cause pages, transactions, or api calls to intermittently fail. While the issue appears to have been temporary, we are monitoring and researching to determine the cause. Please retry any actions that have failed in the meantime.

Posted Aug 06, 2019 - 11:02 CDT

This incident affected: Legacy Compass (Legacy Compass Portal, Legacy Compass Reporting) and Virtual Terminal, Hosted Pay Page/Paylink, Quest Sandbox Testing Environment, Boarding API.