All Systems Operational
Quest Transaction API   ? Operational
Virtual Terminal   Operational
Hosted Pay Page   Operational
Compass Portal   Operational
Quest Sandbox Testing Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Site Failover Maintenance Nov 17, 02:00-03:00 CST
In support of our ongoing DR readiness exercises, will be performing a planned full site failover. This event will take place on 11/17/2018 at 2:00 AM CST and should be complete by 3:00 AM CST. During the event, there may be a brief period of a few seconds where Quest, VT, or HPP transactions time out or error. Please retry these transactions. Compass users may lose their session and be required to log back in.
Posted on Nov 12, 16:17 CST
Quest Sandbox Maintenance Nov 29, 16:00 - Nov 30, 04:00 CST
Maintenance will be performed on our sandbox environment beginning at 5:00 pm CDT on 11/29/2018. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Oct 25, 11:34 CDT
Past Incidents
Nov 14, 2018

No incidents reported today.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018
Resolved - This incident has been resolved.
Nov 11, 09:45 CST
Update - We are continuing to monitor for any further issues.
Nov 11, 09:32 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 09:32 CST
Identified - We are experiencing problems on the Quest gateway. Our team has been alerted and is working on the problem.
Nov 11, 09:22 CST
Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Resolved - This incident has been resolved.
Nov 7, 04:35 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 03:59 CST
Investigating - We are experiencing degraded performance on the Virtual Terminal. Our team has been alerted and is working on the problem. In the meantime, you may experience page timeouts or errors.
Nov 7, 03:58 CST
Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 02:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 02:00 CDT
Scheduled - We will be performing a site failover on the Quest platform in order to perform maintenance in one of our datacenters. The maintenance is expected to take place between 2am and 3am CDT in order to minimize the impact to users on the platform. We do not expect any service interruptions but there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. We apologize for any inconvenience.
Nov 2, 09:21 CDT
Nov 2, 2018

No incidents reported.

Nov 1, 2018
Resolved - This incident has been resolved.
Nov 1, 06:55 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 1, 06:43 CDT
Identified - The issue has been identified and a fix is being implemented.
Nov 1, 06:30 CDT
Investigating - We are experiencing problems on the Quest gateway. Our team has been alerted and is working on the problem.
Nov 1, 06:24 CDT
Oct 31, 2018

No incidents reported.