All Systems Operational
Quest Transaction API   ? Operational
Virtual Terminal   Operational
Hosted Pay Page   Operational
Compass Portal   Operational
Quest Sandbox Testing Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2018
Resolved - This incident has been resolved.
Sep 21, 17:24 UTC
Monitoring - Our vendor has confirmed resolution, and the Sandbox integration/test environment is once again functional. We are monitoring to ensure stability.
Sep 20, 20:20 UTC
Identified - Unfortunately, we are continuing to see transaction failures in the Sandbox test/integration environment. We've followed up with our vendor and are awaiting an update.

Again, only Sandbox is impacted. The production environment is unaffected.
Sep 20, 16:29 UTC
Monitoring - Our vendor has indicated that they've resolved their issue, and we have confirmed that test transactions are once again working in the Sandbox environment. We are monitoring to ensure stability.
Sep 20, 15:40 UTC
Identified - We are experiencing problems with the Sandbox integration/test environment due to issues reported by our upstream vendor. The production system is up and running. We will pass along updates as we receive them.

Again, please note that this does not affect live production transactions.
Sep 20, 14:21 UTC
Sep 19, 2018

No incidents reported.

Sep 18, 2018
Resolved - This incident has been resolved.
Sep 18, 20:16 UTC
Monitoring - We believe the performance/timeout issues for EMV transactions to be resolved. We are monitoring to ensure stability.
Sep 18, 19:43 UTC
Investigating - We are experiencing degraded performance on the Quest gateway. Impact appears to be isolated to EMV transactions. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Sep 18, 19:06 UTC
Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 18:34 UTC
Update - We are continuing to monitor for any further issues.
Sep 17, 18:07 UTC
Monitoring - We have resolved the problems with the Sandbox and will continue to monitor.
Sep 17, 18:07 UTC
Identified - We have identified the problems affecting the Sandbox environment and are working to restore services. An update will come shortly when services are operational.
Sep 17, 18:05 UTC
Monitoring - All services in the Sandbox test environment are now back online. We are monitoring to ensure stability.
Sep 17, 18:05 UTC
Investigating - We are experiencing problems with the Sandbox. The production system is up and running. Our team has been alerted and is working on the sandbox problem.
Sep 17, 16:17 UTC
Sep 16, 2018
Resolved - We have been monitoring our fix for several hours and have not seen any further issues. This incident has been resolved.
Sep 16, 20:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 17:33 UTC
Update - We are continuing to investigate this issue.
Sep 16, 17:20 UTC
Investigating - We are investigating an issue that is preventing users from logging into our Compass and Virtual Terminal sites. If you see an erroneous "Invalid Password" message or an indication that your password has expired, please be patient while we investigate this issue.
Sep 16, 16:52 UTC
Completed - The scheduled maintenance has been completed.
Sep 16, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 UTC
Scheduled - We will be performing scheduled maintenance on our Quest platform between 7AM and 8AM CDT on Sunday, September 16th. While we anticipate minimal impact, there may be brief periods of a few seconds where transactions time out or fail. Please retry these transactions if you feel you have been affected.
Sep 10, 19:36 UTC
Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 22:22 UTC
Update - Our scheduled Quest Sandbox maintenance is running a bit longer than anticipated. We will update once all services are back online.
Sep 15, 21:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:00 UTC
Scheduled - On Saturday, 09/15/2018, beginning at 9 am CDT, we will be performing scheduled infrastructure upgrades that will affect the Quest Sandbox integration environment. We expect the work to last between five and eight hours, and during this time, the Sandbox environment will be inaccessible. Please note that this work will *not* affect production in any way.
Sep 10, 18:14 UTC
Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:00 UTC
Scheduled - We will be performing a planned full site failover. This event will take place on 9/14/2018 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During the event, there may be a brief period of a few seconds where Quest, VT, or HPP transactions time out or error. Please retry these transactions. Compass users may lose their session and be required to log back in.
Sep 13, 20:24 UTC
Sep 13, 2018
Resolved - This incident has been resolved.
Sep 13, 15:59 UTC
Monitoring - We identified a poorly-performing endpoint from one of our upstream vendors, and have removed it from our configurations for the time being. Since the change, we've noticed no additional timeouts, but are monitoring to ensure stability.
Sep 13, 15:41 UTC
Investigating - This morning, we have noticed slow transaction times or timeout responses from the Quest Gateway and upstream. While there seems to be a heavy concentration from the East Coast region, it has been sporadic. Teams are investigating.
Sep 13, 15:07 UTC
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.