All Systems Operational
Quest Transaction API   ? Operational
Virtual Terminal   Operational
Hosted Pay Page   Operational
Compass Portal   Operational
Quest Sandbox Testing Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Quest Sandbox Maintenance Dec 27, 17:00 - Dec 28, 05:00 CST
Maintenance will be performed on our sandbox environment beginning at 5:00 pm CST on 12/27/2018. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Posted on Nov 15, 09:13 CST
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Resolved - This incident has been resolved.
Dec 7, 12:06 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 10:59 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 10:53 CST
Investigating - We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.
Dec 7, 10:43 CST
Completed - The scheduled maintenance has been completed.
Dec 7, 02:37 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 CST
Scheduled - As part of our regular ongoing DR readiness exercises, will be performing a planned full site failover. This event will take place on 12/07/2018 at 2:00 AM CST, and it should be complete by 3:00 AM CST. During the event, there may be a brief period of a few seconds where Quest, VT, or HPP transactions time out or error. Please retry these transactions. Compass users may lose their session and be required to log back in.
Dec 5, 15:42 CST
Dec 6, 2018
Completed - The scheduled maintenance has been completed.
Dec 6, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 13:00 CST
Scheduled - We will be performing scheduled infrastructure maintenance that will impact point-to-point encryption functionality within the Quest Sandbox environment. During this window, encrypted card swipes may fail to process.

Please note that this work will only impact the Sandbox integration environment. Production will be unaffected.
Dec 4, 17:02 CST
Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018
Resolved - This incident has been resolved.
Dec 3, 16:17 CST
Monitoring - An issue was identified with an upstream provider that impacted EMV transactions for PAX terminals specifically. While root cause is still being investigated, the frequency of transaction timeouts has subsided. We are continuing to monitor, as well as investigate further with our provider.
Dec 3, 15:08 CST
Investigating - We are seeing a higher than normal volume of timeouts specific to EMV transactions. Our team has been alerted and is working on the problem.
Dec 3, 12:55 CST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Completed - The scheduled maintenance has been completed.
Nov 30, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 CST
Scheduled - Maintenance will be performed on our sandbox environment beginning at 5:00 pm CDT on 11/29/2018. During this time, users attempting to access the environment for credit and debit card authorizations will be unable to receive responses for authorization and settlement requests.

Please note that this only affects the sandbox environment. The production environment will continue to operate as normal.
Oct 25, 11:34 CDT
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.