Multiple Services Unavailable

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Apr 17, 2024 - 16:59 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2024 - 15:33 CDT

Investigating

We are receiving reports of multiple production services being unavailable. Affected services include the Quest payments platform, Compass, and Launch. Teams are investigating.

Posted Apr 17, 2024 - 15:04 CDT

This incident affected: Quest Transaction API, Virtual Terminal, Hosted Pay Page/Paylink, Boarding API, Merchant Home and Legacy Compass (Legacy Compass Portal).