Quest Performance Issue

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Sep 18, 2018 - 15:16 CDT

Monitoring

We believe the performance/timeout issues for EMV transactions to be resolved. We are monitoring to ensure stability.

Posted Sep 18, 2018 - 14:43 CDT

Investigating

We are experiencing degraded performance on the Quest gateway. Impact appears to be isolated to EMV transactions. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.

Posted Sep 18, 2018 - 14:06 CDT

This incident affected: Quest Transaction API, Virtual Terminal, and Hosted Pay Page/Paylink.