All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
E-Signature Operational
90 days ago
100.0 % uptime
Today
PAX Terminals Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Legacy Portal Failover Exercise
Completed - The scheduled maintenance has been completed.
Apr 18, 10:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 09:35 CDT
Scheduled - We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over our Legacy Portal (compass.clearent.net). This exercise will take place on 04/18/2025 at 9:30 AM CST and should be complete by 10:30 AM CST. No downtime is anticipated. Users who experience an error should be able to log back in and retry their operation.
Apr 18, 09:30 CDT
Apr 17, 2025
Quest Sandbox Outage
Resolved - This issue has been resolved.
Apr 17, 11:46 CDT
Investigating - We are experiencing problems with the Quest Sandbox API. The production system is up and running. Our team has been alerted and is working on the sandbox problem.
Apr 17, 08:44 CDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Visa Authorization Issue
Resolved - This incident has been resolved.
Apr 11, 10:59 CDT
Monitoring - A fix is being implemented and we are monitoring the results.
Apr 11, 10:45 CDT
Update - We are still experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization. We recommend our Merchants not to rerun transactions until Visa Authorization issue is Resolved.

Thanks for you patience.
Apr 11, 08:49 CDT
Investigating - We are currently experiencing Authorization for Visa cards having timeouts and we are in touch with our third party vendors to validate issues with Authorization.
Apr 11, 08:28 CDT
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