All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quest Transaction API ? Operational
Virtual Terminal Operational
Hosted Pay Page/Paylink Operational
Quest Sandbox Testing Environment ? Operational
Legacy Compass Operational
Legacy Compass Portal Operational
Legacy Compass Reporting Operational
Express Merchant Funding (Next Day Funding) Operational
Standard Merchant Funding Operational
Transaction Authorization ? Operational
Boarding API Operational
Contact Center Operational
90 days ago
100.0 % uptime
Today
Telephone issues ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Pax Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dejavoo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Merchant Home ? Operational
E-Signature Operational
90 days ago
100.0 % uptime
Today
PAX Terminals Operational
90 days ago
100.0 % uptime
Today
Partner Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Merchant Portal Partial Outage
Resolved - This incident has been resolved.
Mar 31, 11:15 CDT
Investigating - We are experiencing problems with the merchant portal. Our team has been alerted and is working on the problem.
Mar 31, 10:55 CDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Quest Sandbox Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 CDT
Scheduled - An upstream provider will have maintenance on our sandbox environment from 6:00 PM CT on 03/27/2025 to 9:00 PM CT on 03/27/2025. During this time, users attempting to access the environment may be unable to receive responses for authorization and settlement requests. This will not affect production.
Mar 27, 16:42 CDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Merchant Portal Issue
Resolved - This incident has been resolved.
Mar 21, 12:07 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 10:57 CDT
Investigating - Teams have identified an issue with the Merchant Portal and are attempting a fix now.
Mar 21, 10:50 CDT
Mar 20, 2025

No incidents reported.

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