Scheduled Site Failover Maintenance

Scheduled Maintenance Report for Clearent

Completed

The scheduled maintenance has been completed.

Posted Sep 19, 2021 - 08:00 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Sep 19, 2021 - 07:01 CDT

Scheduled

We practice our full site failover disaster recovery plan monthly. As part of this effort, we will be failing over the following services.

Quest API (gateway.clearent.net)
Virtual Terminal (vt.clearent.net)
Hosted Payment Page (hpp.clearent.net)
Launch (boarding.clearent.net)
Compass (my.clearent.net)

This exercise will take place on 09/19/2021 at 7:00 AM CDT and should be complete by 8:00 AM CDT. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions.

Posted Sep 13, 2021 - 11:35 CDT

This scheduled maintenance affected: Quest Transaction API, Virtual Terminal, Hosted Pay Page/Paylink, Boarding API and Legacy Compass (Legacy Compass Portal).