Delayed Reporting in Compass

Incident Report for Xplor Pay

Resolved

This incident has been resolved.

Posted Nov 04, 2019 - 14:38 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 03, 2019 - 00:16 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 02, 2019 - 12:14 CDT

Investigating

We have identified an issue that is resulting in delayed reporting in Compass. Teams are working to address. Please note that this is a reporting issue only, and will not impact merchants receiving funds.

Posted Nov 02, 2019 - 10:06 CDT

This incident affected: Legacy Compass (Legacy Compass Reporting).