Quest Performance Issue

Incident Report for Clearent

Resolved

This incident has been resolved. Between 02:17 and 02:55 CDT, users may have experienced slow responses or transaction timeouts.

Posted Aug 11, 2019 - 03:17 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 11, 2019 - 03:03 CDT

Investigating

We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.

Posted Aug 11, 2019 - 02:56 CDT

This incident affected: Quest Transaction API, Virtual Terminal, and Hosted Pay Page/Paylink.