Quest & Launch Site Failover Exercise

Scheduled Maintenance Report for Clearent

Completed

The scheduled maintenance has been completed.

Posted Jan 21, 2024 - 08:00 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 21, 2024 - 07:00 CST

Scheduled

We practice our Quest and Launch full site failover disaster recovery plan monthly. Our January exercise will take place on 01/21/2024 at 7:00 AM CST and should be complete by 9:00 AM CST. During this period, there can sometimes be a 30-60 second period where Quest, VT, or HPP transactions time out or error. Please retry these transactions. No downtime is anticipated, but users who receive an error or timeout should retry their transaction or operation.

Posted Jan 19, 2024 - 07:41 CST

This scheduled maintenance affected: Quest Transaction API, Virtual Terminal, Hosted Pay Page/Paylink, and Boarding API.