Issues Accessing Launch and Compass

Incident Report for Clearent

Resolved

This incident has been resolved.

Posted Jun 10, 2020 - 22:00 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 10, 2020 - 21:43 CDT

Update

Fix has been identified and it is being implemented.

Posted Jun 10, 2020 - 18:34 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 10, 2020 - 18:30 CDT

Investigating

Users are currently experiencing issues accessing the Launch platform, as well as certain areas of Compass. Teams are actively investigating.

Posted Jun 10, 2020 - 16:24 CDT

This incident affected: Compass (Compass Portal) and Boarding API.