Quest Performance Degradation

Incident Report for Xplor Pay

Resolved

This incident has been resolved.

Posted Oct 30, 2019 - 15:00 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 30, 2019 - 14:30 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2019 - 14:26 CDT

Investigating

We are experiencing degraded performance on the Quest gateway. Our team has been alerted and is working on the problem. In the meantime, you may experience slow transaction responses or timeouts.

Posted Oct 30, 2019 - 14:17 CDT

This incident affected: Quest Transaction API and Hosted Pay Page/Paylink.